INTRODUCTION

  1. The sale of goods on this website are the responsibility of My Alfresco (the company). Our trading address is North Quay Works, North Quay Industrial Estate, Lowestoft, Suffolk, NR32 2HF.

  2. These terms and conditions apply when you buy any goods via this site or in person.

  3. We may change these terms and conditions at any time. Please check them carefully as they will apply to any new purchases made after the effective date shown above.

SHIPPING POLICY

  1. We will only arrange for delivery once we have received full payment in cleared funds. Delivery will be to the address which you specify when ordering.

  2. We will do our best to arrange delivery within a reasonable time period. We are not liable for late delivery to the extent that this is due to circumstances beyond our reasonable control.

  3. WWe offer free kerb side pallet delivery to mainland UK, please enquire should require delivery outside of this area. Our delivery service is by a third party haulage company. We kindly ask that you contact us on the morning of the expected delivery to ensure your items is going to be delivered. 

  4. Our delivery service by our courier is kerbside only, the goods will arrive on a vehicle which has a tail lift that allows the driver to get the goods off the vehicle, your goods will be packed on a pallet and the driver will have a pallet truck.

  5. An extra delivery charge may become payable if no-one is present to accept delivery and either you haven’t provided alternative delivery instructions.

  6. Risk of damage or loss to the goods passes to you on delivery or if you wrongfully refuse delivery when delivery is attempted.

  7. It is the Buyers responsibility to check all items and all damages need to be reported at the point of delivery and signed for as damaged, our courier will not take responsibility for damages after items have been signed for.

RETURN POLICY

  1. The Buyer may return any delivered Goods within 14 days of delivery for any reason whatsoever including simply a change of mind. The Buyer must notify the Seller in writing via email to myalfresco@mail.com.

  2. Returns of unwanted goods will be subject to a 10% restocking fee, this will be deducted off the total refund amount. The buyer will also be responsible for the return postage and packaging charges at their expenses.

  3. The Seller will not accept returns or cancellations if the Goods have been altered or customised in any way or doing anything that could be deemed to be an act of the Buyer accepting the Goods as his or her own. The Buyer must keep any Goods he or she intends to return to the Seller in good condition. The Goods must be returned in the same condition as the condition in which they were delivered. If Goods are delivered flatpacked they must be returned in the same condition including complete disassembly. Care must be taken to ensure that Goods returned are packed well to avoid damage or loss in transit. Goods returned which cannot be sold as new due to damage or wear and tear may be subject to a reduction in the refunds given. Our quality control has the right to refuse a refund request if inspection deems them used.

PAYMENT METHOD

  1. Full payment is required in advance.

  2. VAT or sales tax is included unless we say otherwise.

WARANTY

Neither we nor any third parties provide any warranty or guarantee as to the accuracy of the materials and information found or offered on this website, the Buyer must understand that all items are hand crafted using natural products and some imperfections may be found.

OUR RESPONSIBILITY TO YOU

  1. Nothing in this agreement in any way limits or excludes our liability for death or personal injury but only to the extent that such death or personal injury is caused by or contributed to by the negligence of the company. Or for fraudulent liabilities misrepresentation or for anything which may not legally be excluded or limited.

  2. You must give us a reasonable opportunity to remedy any matter for which we are liable before you incur any costs remedying the matter yourself.

  3. We are not responsible for any loss or damage where:

  • there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;

  • such loss or damage was not reasonably foreseeable by both parties

  • such loss or damage is caused by you, for example by not complying with this agreement; or

  • such loss or damage relates to a business.

YOUR RESPONSIBILITY TO US

You will be responsible to us for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement (subject of course to our obligation to mitigate any losses).

ACT OF GOD

Neither you nor we are liable for failure to perform or delay in performing any obligation (excluding payment) under this agreement if the failure or delay is caused by any circumstances beyond its reasonable control.

WEBSITE

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the layout, look, design, appearance and graphics. Any form of reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.