This privacy policy sets out how My Alfresco uses and protects any information that you consent to give us when you use this website. Any information we collect will only be used in accordance with this Privacy Policy. My Alfresco may change this Policy by updating this page, so we would advise that you check this page, from time to time, to ensure that you’re happy with any changes. This current Policy is effective from June 2020.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and in-store.


It’s the responsibility of My Alfresco to provide its customers with a safe, secure shopping environment. We are committed to providing you with the most secure online shopping experience possible, so that you can purchase at our online store with complete confidence, we also safeguard any necessary personal data that we hold from the processing of transactions and marketing activities in compliance with General Data Protection Regulation (GDPR) legislation 2018.


Via the Website: demographic information such as preferences and interests. When volunteered: name, phone number, email address, postcode, opted-in consent to send promotional emails/newsletters.

From current and prospective Customers: via marketing activities: email address, opt-in consent to be sent occasional emails featuring new products, special offers and promotional events. Consent can be withdrawn by email recipients clicking on ‘Unsubscribe’ or, at any time, by email at from the relevant email address.


We require this information to understand your needs and provide you with a better service, particularly for the following reasons:

  • for fulfilment of contractual obligations and internal record-keeping (for instance, if you ask us to deliver products to your home and we out-source that service to a courier, it would be one of: TNT, Parcelforce, APC, UPS, DHL, Palletforce or DX. Their Privacy Policies can be viewed on their websites.)

  • to periodically send promotional emails about new products, special offers and other information which we think you may find interesting 

  • we may contact you by email, phone or mail in the course of fulfilling your orders


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and in-store.


A ‘cookie’ is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual, being able to tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website and others using cookies.


Our website may contain links to enable you to easily visit other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to each website in question.


You may choose to restrict the collection or use of your personal information in the following ways:

  • do not give opted-in consent to receive our occasional promotional emails

We will not distribute your personal information to third parties unless we have your permission or are required by law or contractual obligation to do so. We may use your personal information to send you promotional information which we think you may find interesting only if you consent (‘opt-in’) for this to happen.

You may request details or deletion of personal information which we hold about you under the General Data Protection Regulation (GDPR) 2018. This is carried out free of charge in most cases. If you would like a copy of the personal information we hold on you, believe that any information we are holding is incorrect or incomplete and you would like us to update it, or would like us to delete personal information that we hold on you, please email: We will carry out the update within 30 days of receipt.